Terms & Conditions

Agreement to Terms

By using Katara Logistics services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you may not use our services.

Services

Katara Logistics provides shipping and logistics services including:

• Domestic and international shipping
• Package tracking and delivery
• Customs clearance assistance
• Warehousing and storage solutions

User Responsibilities

Accurate Information

You must provide accurate and complete information when using our services, including:

• Correct sender and recipient details
• Accurate package contents and value
• Valid contact information

Prohibited Items

You agree not to ship:

• Illegal substances or contraband
• Hazardous or dangerous materials
• Weapons and ammunition
• Perishable goods without proper packaging
• Items prohibited by local or international law

Pricing and Payment

Shipping rates are based on:

• Package weight and dimensions
• Destination and service type
• Additional services requested

Payment is due at the time of service unless otherwise agreed. We accept various payment methods including credit cards, bank transfers, and cash.

Liability and Insurance

Our Liability

Our liability is limited to:

• The declared value of the shipment
• Maximum limits as specified in our service agreement
• Actual proven loss or damage

Insurance

We recommend purchasing additional insurance for high-value items. Insurance coverage is available at an additional cost.

Delivery

Delivery times are estimates and not guaranteed. Delays may occur due to:

• Weather conditions
• Customs clearance
• Force majeure events
• Incorrect address information

Claims and Disputes

Claims for loss or damage must be filed within 30 days of delivery or expected delivery date. All disputes will be resolved through arbitration in accordance with local laws.

Modifications

We reserve the right to modify these terms at any time. Continued use of our services constitutes acceptance of modified terms.

Contact Information

For questions about these Terms and Conditions, please contact our customer service team.

Last updated: February 2026